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2005.02.15
Alliance Growth Continues At Steady Pace
Mobile, Alabama - February 15, 2005 – Following a 37% increase in revenues in 2003, Alliance Communications Management posted a 23% increase in 2004. In response to continued growth and client retention, Alliance continues to build out its infrastructure.
“2004 was a tremendous year for Alliance. Not only did our client base continue to grow, but we systematically invested into our infrastructure to ensure continued success,” states Rob Hunter, Alliance’s CEO. “Our vision statement stresses the balanced role People, Processes, and Systems play in delivering value to our clients. In 2004, we strategically invested significant resources into all three areas,” Hunter adds.
Over the last 12 months, Alliance has added several notable clients such as Memorial Hospital, Averitt Express, Prime Office Products, OneSource Management, and AlliedBarton to its client family. With the addition of these new clients and the strengthening of relationships with existing clients, Alliance has continued to recruit and add new team members across its 3 offices. “We have recruited strong team members in all functional areas to ensure balance and depth,” says Hunter. “Our focus has been on strengthening our integrated service offering not on hiring a sales force.”
Additionally, Alliance completed a full review of all core processes. According to Hunter, “One of our main differentiators from other firms is that we offer a fully integrated approach. We don’t focus only on one aspect of telecommunications but rather on delivering Total Service Management. While Total Service Management is significantly more difficult and expensive to offer (versus boutique services), it provides clients the best means to deeply improve cost, quality, and consistency. To be successful, our processes have to thorough yet flexible. They have to integrate to other processes naturally without being cumbersome or slow. They have to be intuitive to our team yet constantly evolving to drive higher performance.”
Alliance’s proprietary information system, SIMIS, has been totally over-hauled in 2004 to incorporate the updated processes, new services, and advanced capabilities. “For a talented team to be successful, the company must provide them the best tools. SIMIS not only gives our team members better tools to perform their jobs but it gives them visibility into everything happening with each client at any given moment. SIMIS is the common application for all resources and all functions…it integrates order management, MACD, issue resolution, invoice auditing/processing/payment into one application to improve coordination and response times. While the architecture of SIMIS is very complex, the user interfaces follow our processes to ensure we adhere to our internal standards. Without SIMIS it would be impossible to deliver consistent service quality.”
“While 2004 was a great year, we expect 2005 to be better. After 8 years of unwavering focus on Total Management Services, we believe Alliance offers clients significantly better value than any other solution. We have always believed that an integrated offering was the best solution for clients…Our commitment combined with our People, Processes, and Systems uniquely positions Alliance to deliver uncommon value,” concludes Hunter.
Alliance Communications Management is the industry leader in outsourced telecommunications management supporting clients with sites across the country. Alliance offers total service management that spans network design, carrier and service management, issue resolution, bill auditing and consolidation, and consulting services for both voice and data services. For more information, visit Alliance’s website at .
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