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2007.01.01
Alliance’s Results Validate The Integrated Management Approach
Mobile, AL - January 1, 2007 – Alliance Communications Management (Alliance) provides telecommunications management services to multi-location businesses. Unlike boutique consulting firms specializing in one or two discrete areas (Expense Management, Contract Negotiation, Network Design, etc.), Alliance manages the entire value chain. Through Alliance’s integrated management services, clients achieve significant and sustained improvements in cost control and service quality without dedicating internal resources to the effort.
“Since our inception, we have exclusively focused on providing a total management solution. It has been our driving belief, that businesses realize the greatest benefit by managing their telecommunications with integrated processes, systems, and resources,” states Alliance’s CEO, Rob Hunter. “While the value of such an approach is clear, it can consume valuable resources to undertake internally. We believe telecommunications management is perfectly suited for outsourcing.”
Evidence supports that it is no longer sufficient to manage only one or two aspects of the value chain. Businesses must manage all tasks with equal intensity and on a continual basis. Managing telecommunications requires a functional balance of financial, technical, end-user support, and process/project management skills.
Alliance actively monitors “Realized Benefits” as part of its client reporting processes. These benefits exceed those achieved through other approaches and are more enduring in their impact.
In 2006, Alliance assisted a 100+ location professional service firm reduce total telecommunications expense by $1,960,000 by optimizing its wireless services, re-designing its WAN, conducting site by site inventory reviews, and renegotiating select carrier agreements. In the process of making these adjustments, Alliance assumed day-to-day management responsibility for all tasks. Alliance processes an average of 28 trouble tickets, 121 service orders, 3 office moves, 390 invoices, and 2,630 cost allocations per month. While reducing costs, bandwidth across the WAN was also increased by 250%. All benefits are quoted net of Alliance fees.
In Alliance’s 3rd year supporting a building maintenance firm with over 200 locations, costs were reduced over the prior year by $248,800. After reducing first year cost by ~$1,000,000, additional savings have been achieved in ways that move far beyond the category of “low hanging fruit” and are only available through a deep knowledge of the client’s operating environment. Alliance processes an average of 59 trouble tickets, 581 service orders, 4 system upgrades, 497 invoices, 5,777 allocations, and disputes $40,451 of charges per month. All benefits are quoted net of Alliance fees.
“Alliance delivers significant results to our clients through a highly effective combination of trained functional resources, integrated processes, and a proprietary work flow management system. The benefits we deliver extend far beyond the financial. Service issues are resolved 75% faster, services are deployed on schedule, and customized reports are provided on every aspect of cost and quality in a meaningful fashion. Without these three critical capabilities and a focus on the entire value chain, Alliance would not be able to post significant benefits year after year. By managing telecommunications as a mission critical process, our clients realize a significant reduction in total cost in use,” concludes Hunter.
About Alliance
Alliance Communications Management is an industry leader in outsourced telecommunications management supporting multi-location clients. Alliance’s integrated suite of management services includes network design & deployment, carrier & service management, issue resolution, bill auditing & consolidation, and consulting services for both voice and data services. For more information, visit Alliance’s website at .
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