Alliance TeleManagement Service
Alliance TeleManagement Service® is our turnkey management service and serves as the cornerstone for our other services. TeleManagement enables businesses to have the functionality and responsiveness of a centralized in-house telecommunications department, without the cost.
TeleManagement provides a single point-of-contact approach to manage services across multiple sites and carriers while ensuring integration, responsiveness, and cost control. Alliance manages all service issues, moves/adds/changes, installations, cancellations, and billing issues through our integrated telecommunications management process. On top of these services, Alliance applies a powerful escalation process (Service Net ®) to ensure all issues are resolved quickly and accurately. Additionally, Alliance provides periodic service quality reviews to ensure the accuracy of invoices, review carrier response times, and to align services with emerging needs. Alliance TeleManagement Service provides the technical, financial, project management, and end-user support infrastructure needed to manage communications services on an on-going basis.
Through our TeleManagement service, businesses gain the combined benefit of best-in-class providers and the simplicity of a single point-of-contact. Our integrated systems and processes ensure integration, responsiveness, and cost control.
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